Base de Conhecimento

Domain issues can affect your website's accessibility and performance. This guide will help you identify and resolve some of the most common domain-related problems.

1. Domain not resolving or website not loading:

   • Verify that your domain's DNS settings and nameservers are correctly configured with your domain registrar and hosting provider.
   • Check for any recent DNS changes and allow up to 48 hours for DNS propagation to complete.
   • Use an online tool like DNSChecker or WhatsMyDNS to verify DNS propagation.

2. Domain expired:

   • If your domain has expired, you may lose access to your website and email services associated with the domain.
   • Log in to your domain registrar account and renew the domain registration.
   • Keep track of your domain's expiration date and enable auto-renewal, if available.

3. Domain locked or suspended:

   • A domain may be locked or suspended due to various reasons, such as non-payment, legal disputes, or security issues.
   • Contact your domain registrar's customer support for assistance in unlocking or reinstating your domain.

4. Incorrect domain redirection or forwarding:

   • If your domain is not redirecting or forwarding to the correct website or URL, verify your domain forwarding settings in your domain registrar account.
   • Ensure that the destination URL is correctly entered and the forwarding type (301 or 302) is set as required.

5. SSL certificate errors:

   • SSL certificate errors can cause browser warnings and impact your website's security and reputation.
   • Verify that your SSL certificate is valid, properly installed, and matches the domain name.
   • Ensure that your website is configured to use HTTPS, and all internal links and resources are also using HTTPS.

6. Domain transfer issues:

   • Domain transfers may fail due to various reasons, such as incorrect authorization code, domain lock, or transfer restrictions.
   • Check the domain transfer eligibility and ensure that all necessary requirements are met before initiating a transfer.
   • Contact the current and new domain registrars for assistance in resolving any transfer issues.

By identifying and addressing these common domain issues, you can maintain your website's accessibility and performance, and provide a seamless experience for your visitors. If you're unable to resolve a domain issue on your own, always reach out to your domain registrar's customer support for help.