Knowledgebase

Introduction: Plesk is a powerful hosting control panel that simplifies website and server management. However, like any software, you might encounter issues from time to time. In this guide, we'll discuss some common Plesk problems and their solutions to help you quickly resolve any difficulties you may face.

1. Plesk login issues: a. Ensure you're using the correct username and password. b. Reset your Plesk password if you've forgotten it. c. Check if your IP address is blocked by Plesk's firewall.

2. Email problems: a. Confirm that your email accounts are correctly set up in Plesk. b. Check your email client settings (SMTP, IMAP, POP3) and ensure they match Plesk's recommended configuration. c. Verify that your domain's DNS records include the necessary MX and SPF records.

3. Database connection errors: a. Make sure your database server (MySQL or PostgreSQL) is running. b. Verify your database username, password, and hostname in your website's configuration file. c. Check if your IP address is allowed to access the database server in Plesk's "Remote Database Access" settings.

4. SSL certificate installation issues: a. Ensure you've uploaded the correct certificate files (certificate, private key, and CA bundle) in Plesk's SSL/TLS Certificates section. b. Verify that the SSL certificate is assigned to your domain in the Hosting Settings. c. Confirm your domain's DNS records are properly pointing to your server.

5. File and folder permissions errors: a. Use Plesk's File Manager to check and correct file and folder permissions. b. Ensure that your website's files and folders are owned by the appropriate system user.

6. Website not loading or displaying a default Plesk page: a. Confirm that your domain's DNS records are correctly pointing to your server's IP address. b. Check if your domain is properly configured in Plesk's "Websites & Domains" section. c. Make sure your website's files are uploaded to the correct directory (usually httpdocs or public_html).

While Plesk is designed to make managing websites and servers easy, you might still encounter issues from time to time. By familiarizing yourself with these common Plesk problems and their solutions, you'll be better prepared to quickly resolve any difficulties you may face. If you need further assistance, don't hesitate to contact your hosting provider's support team.