Knowledgebase

Handshake domain names, being part of a decentralized domain system, can sometimes present unique challenges compared to traditional domain names. This guide will address common issues encountered with Handshake domains and offer possible solutions to help you navigate and resolve these problems.

1. Domain name not resolving:

   • Ensure that your DNS settings are properly configured and pointing to the correct IP address or nameserver.
   • Check if your device or network is using a DNS resolver that supports Handshake domains, such as NextDNS or HDNS.

2. Unable to update DNS settings:

   • Confirm that you have the necessary permissions and ownership of the domain.
   • Make sure your Handshake wallet or registrar supports custom DNS settings for Handshake domains. If not, consider transferring your domain to a platform that does.

3. Difficulty transferring a Handshake domain:

   • Ensure that the domain is unlocked and not in a restricted status.
   • Verify that you have the correct private key associated with the domain's owning address.
   • Make sure both the sending and receiving wallets or registrars support Handshake domain transfers.

4. Handshake domain not showing in wallet or registrar:

   • Confirm that the transaction to register or transfer the domain has been completed and confirmed on the blockchain.
   • Ensure that you are using the correct wallet or registrar account associated with the domain.
   • Try refreshing your wallet or registrar's interface, or reach out to their support team for assistance.

5. Issues with Handshake-compatible applications and services:

   • Verify that your Handshake domain is correctly configured and pointing to the intended application or service.
   • Check the documentation or support resources of the specific application or service for troubleshooting steps and known issues.

6. Handshake domain ownership disputes:

   • If you believe a Handshake domain has been registered or transferred without your consent, gather any relevant evidence and reach out to the involved wallet or registrar's support team.
   • Keep in mind that resolving disputes involving decentralized domains can be more challenging than traditional domains due to the lack of central authority.

By familiarizing yourself with these common Handshake domain issues and their potential solutions, you can better manage and troubleshoot your decentralized domain assets. Always maintain your domain's security and ownership by safeguarding your private keys and using reputable wallets and registrars for managing your Handshake domains.