Knowledgebase

Running a WordPress site on a Handshake domain can sometimes present unique challenges. This guide will help you address some of the most common issues that may arise with your Handshake WordPress site, so you can keep your site running smoothly.

1. Handshake domain not resolving:

   • Ensure your Handshake domain's DNS settings are configured correctly.
   • Check if the Handshake resolver you're using is operational.
   • Clear your local DNS cache and try accessing the site again.

2. SSL/TLS certificate errors:

   • Verify that your SSL certificate is correctly installed and configured on your server.
   • Ensure the SSL certificate matches your Handshake domain and is not expired.
   • Check your DANE configuration and TLSA record for any errors or inconsistencies.

3. WordPress site inaccessible or slow to load:

   • Check your server's resource usage to see if it is overloaded or experiencing high traffic.
   • Ensure your web server, PHP, and database services are running correctly.
   • Review any recent changes to your WordPress site, such as theme or plugin updates, which may be causing conflicts or performance issues.

4. Issues with WordPress permalinks or URLs:

   • Verify that your WordPress site's URL settings match your Handshake domain.
   • Ensure your web server's rewrite rules are correctly configured for WordPress.
   • Update your WordPress site's .htaccess file, or equivalent, to include the correct rewrite rules.

5. Problems with sending or receiving email:

   • Check your email server settings and ensure they are correctly configured for your Handshake domain.
   • Verify that your email server's SSL/TLS certificates are valid and up to date.
   • Ensure your Handshake domain's DNS records include the necessary MX and SPF records for email delivery.

6. Troubles with WordPress themes or plugins:

   • Disable any recently installed or updated themes or plugins to identify any conflicts.
   • Check the compatibility of themes and plugins with your WordPress version.
   • Look for any known issues with the themes or plugins you are using and apply any available fixes or workarounds.

When troubleshooting issues with your Handshake WordPress site, always keep backups and test changes in a staging environment before applying them to your live site. If you're unable to resolve the issue on your own, consider reaching out to your hosting provider or the WordPress community for assistance.