Knowledgebase

VPN services are designed to provide a secure and private internet experience, but sometimes users may encounter issues that affect performance, connectivity, or security. In this guide, we'll cover some common VPN problems and offer solutions to help you quickly resolve them.

1. VPN connection failures

• Check your internet connection to ensure it is functioning correctly
• Verify that your VPN account is active and has not expired
• Restart your VPN client or app
• Try connecting to a different server location
• Update your VPN client to the latest version
• Temporarily disable firewall and antivirus software, as they may interfere with the connection

2. Slow VPN speeds

• Test your internet connection speed without the VPN to identify any underlying issues
• Connect to a server that is geographically closer to your location
• Change your VPN protocol to a faster option, such as WireGuard or OpenVPN UDP
• Check for bandwidth throttling by your ISP and consider upgrading your internet plan if necessary

3. Inability to access certain websites or services

• Some websites and services may block VPN users; try connecting to a different server to bypass these restrictions
• Clear your browser cache and cookies
• Disable WebRTC in your browser to prevent IP address leaks
• Use a VPN with obfuscation or stealth features to bypass deep packet inspection (DPI)

4. DNS leaks

• Enable DNS leak protection in your VPN client settings
• Manually configure your device to use your VPN provider's DNS servers
• Test your VPN connection for DNS leaks using a tool like dnsleaktest.com

5. VPN disconnects or drops

• Enable the kill switch feature in your VPN client to protect your data during unexpected disconnects
• Check your device's power management settings and ensure they are not set to disconnect network connections during sleep or idle periods
• Ensure you are using a stable internet connection

6. Issues with VPN on specific devices or platforms

• Consult your VPN provider's help documentation or knowledge base for device-specific guides
• Update your device's operating system and VPN client to the latest versions
• Reinstall the VPN client or app, ensuring you have the correct version for your device

By addressing these common VPN issues, you can ensure a more stable, secure, and enjoyable online experience. Remember to consult your VPN provider's support resources and customer service if you need further assistance.